Terms & Conditions

1.1 Acceptance

These terms apply to every job we do, including boiler installation, repair and servicing, gas safety certificates, emergency call-outs, plumbing and heating work. They apply whether you book by phone, WhatsApp, email or through this website.

1.2 What forms the contract

The contract is made up of these terms and the written quotation or confirmation we give you for the job. If the two disagree, the quotation wins for that job. Nothing said verbally is binding on either of us unless it is confirmed in writing (a WhatsApp message or email counts).

1.3 Changes to these terms

We may update these terms from time to time. The version on this website at the time you book is the one that applies to that booking.

2.1 What we do

• Boiler installation (combi, system and regular boilers)
• Boiler repairs and fault finding
• Annual boiler servicing
• Landlord gas safety certificates (CP12)
• Emergency plumbing and heating repairs
• Central heating, radiators, underfloor heating and powerflushing
• General plumbing

2.2 Gas Safe

All gas work is carried out by Gas Safe registered engineers in line with the Gas Safety (Installation and Use) Regulations 1998, current Building Regulations and the manufacturer's instructions. Every engineer carries a Gas Safe ID card, and you can check our registration number on the Gas Safe Register before we arrive. Where the work requires it, we notify Building Control and provide the relevant certificate.

2.3 Workmanship

We carry out all work with reasonable skill and care, to industry good practice and the manufacturer's guidelines. We keep the working area tidy and leave it as we found it, allowing for the work done.

2.4 Safety first

If we find an appliance or installation that is unsafe, we are required to make it safe. That may mean disconnecting an appliance or turning off a supply and labelling it. We will explain why, tell you what is needed to put it right, and will not leave an unsafe situation because it is inconvenient.

3.1 Free quotations

Quotations for installations and planned work are free and without obligation. A quotation is valid for 30 days from the date we issue it. Some jobs need a survey before we can give a firm price.

3.2 Fixed prices

Where we give you a fixed price in writing, that is the price you pay for the work described, including labour, materials and VAT unless the quotation says otherwise. It only changes if the scope changes (see 3.4).

3.3 Repairs, call-outs and hourly work

For repairs, fault finding and emergency call-outs we tell you the call-out or first-hour charge before we attend. Once the engineer has diagnosed the fault we tell you the cost of the repair before doing it, so you can decide whether to go ahead. Parts are charged at the price stated on your invoice.

3.4 Extra work

Sometimes a job uncovers something the quotation could not have allowed for: a hidden defect, pipework that does not meet current regulations, or something you ask us to add on the day. We will explain what we have found and agree the extra cost with you before doing it. We do not carry out chargeable extra work without your say-so.

3.5 Materials

Materials we supply remain our property until they are paid for. Where you supply your own materials or appliances, we fit them in good faith but cannot guarantee them, and any fault in them is between you and the supplier.

4.1 No deposits

We do not take deposits or payment in advance. You pay for the work once it is done.

4.2 When payment is due

We invoice on completion of the work. Payment is due on receipt of the invoice, and in any case within 7 days, unless we have agreed something different in writing. For longer installations we may agree staged invoices with you in advance, each for work already completed.

4.3 How to pay

• Bank transfer (our details are on the invoice)
• Debit or credit card
• Cash

4.4 Late payment

If an invoice is not paid on time we will remind you first. If it remains unpaid we may charge interest at 8% above the Bank of England base rate from the due date, and recover reasonable costs of collecting the debt. We may also pause any guarantee work until the account is settled.

7.1 Insurance

We hold public liability insurance covering damage to property and injury to people arising from our work. A copy of the certificate is available on request.

7.2 Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill. We are not responsible for losses that are not foreseeable, for business losses, or for loss or damage caused by something outside our control. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.

7.3 Existing systems

Working on an older heating or plumbing system can occasionally disturb a weakness that was already there, such as a corroded pipe, a seized valve or a radiator that will not hold pressure once the system is cleaned. We take care to avoid this, and we tell you about anything we are concerned about, but we are not responsible for pre-existing faults or hidden defects in parts of the system we were not asked to work on.

7.4 Making good

Where the job involves lifting floorboards, cutting into walls or running pipework through the building, we make good to a sound, tidy finish. Decoration, tiling, flooring and carpentry are not included unless your quotation says so.