Terms & Conditions

1.1 Acceptance of Terms

By requesting a quote, booking a service, or accepting our written estimate, you agree to these Terms and Conditions. These terms apply to all services including boiler installation, repair, servicing, gas safety certificates, and emergency callouts.

1.2 Variations

We reserve the right to update these terms at any time. Changes will be posted on our website and apply to future bookings. Your continued use of our services constitutes acceptance of revised terms.

1.3 Entire Agreement

These Terms and Conditions, together with any written quotation or contract, constitute the entire agreement between you and Plumbline MK. No verbal representations or promises are binding unless confirmed in writing.

2.1 Service Description

We provide the following services:

• Boiler installation (combi, system, and conventional boilers)
• Boiler repairs and fault diagnosis
• Annual boiler servicing
• Gas safety certificates (CP12)
• Emergency plumbing and heating repairs
• Underfloor heating installation
• General plumbing and heating work

2.2 Gas Safe Compliance

All gas work is carried out by Gas Safe registered engineers in accordance with current Gas Safety (Installation and Use) Regulations 1998 and relevant British Standards. We will provide Gas Safe certification upon completion of gas work.

2.3 Service Standards

We aim to provide high-quality workmanship and professional service. All work will be carried out with reasonable skill and care in accordance with industry best practices and manufacturer guidelines.

3.1 Free Quotations

We provide free, no-obligation quotations for most services. Quotations are valid for 30 days from the date of issue unless otherwise stated. Site surveys may be required for accurate quotes.

3.2 Fixed Price Quotes

Where a fixed price quote is provided, this price is binding unless additional work is required due to unforeseen circumstances (see section 3.4). Fixed quotes include all labor, materials, and VAT unless specified otherwise.

3.3 Diagnostic Fees

For repairs and fault finding, a diagnostic fee may apply. This covers the engineer's time to assess the problem. If you proceed with the repair, the diagnostic fee is typically deducted from the final invoice.

3.4 Additional Work

If additional work is required beyond the original quote (e.g., corrective work to meet regulations, hidden defects, customer requests), we will inform you before proceeding. Additional work will be charged separately and requires your authorization.

3.5 Price Increases

Prices are subject to change without notice. However, price increases will not affect confirmed bookings or accepted quotations.

4.1 Payment Methods

We accept payment by:

• Cash
• Bank transfer (BACS)
• Credit/Debit card
• Finance (subject to approval)

4.2 Payment Schedule

• Repairs & Servicing: Payment due upon completion of work
• Installations under £2,000: Payment due upon completion
• Installations over £2,000: 25% deposit required to book installation, balance due upon completion
• Emergency Callouts: Payment due at time of service

4.3 Late Payment

Payment is due within 7 days of invoice date unless alternative terms are agreed. Late payments may incur interest charges at 8% above Bank of England base rate per annum in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

4.4 Deposits

Where a deposit is required, it is non-refundable if you cancel within 7 days of the scheduled installation date (unless we cannot fulfill the booking). Deposits secure materials and booking slots.

4.5 Finance Options

Finance is available subject to credit approval from our finance partner. Terms and conditions of the finance agreement are provided separately and are subject to the lender's requirements.

7.1 Public Liability Insurance

We maintain public liability insurance of £5 million covering damage to property and injury to persons arising from our work. A copy of our insurance certificate is available on request.

7.2 Professional Indemnity

We carry professional indemnity insurance covering errors and omissions in our design and advisory work.

7.3 Limitation of Liability

Our liability is limited to the value of the work undertaken or £5 million (whichever is lower). We are not liable for indirect or consequential losses including but not limited to loss of earnings, business interruption, or alternative accommodation costs.

7.4 Customer Responsibilities

You are responsible for ensuring the property is properly insured and for reporting any damage claims to your insurer where appropriate. We recommend customers have buildings and contents insurance.

7.5 Existing System Condition

We are not liable for pre-existing faults, hidden defects, or issues with existing systems unless we have been specifically contracted to repair them. We will advise on any concerns identified during our work.